Privacy Policy

True Quit Pty Ltd Privacy Policy - Effective Date: 08/11/23

Introduction

True Quit Pty Ltd ("True Quit", "we," "us," "our") respects your privacy and is dedicated to safeguarding your personal data. This privacy policy outlines our practices in relation to the collection, use, and protection of your personal data, in compliance with the General Data Protection Regulation (GDPR).

Information We Collect

We collect information that you provide directly to us, for example when you:

Access our membership community, programs and services

Make a purchase

Contact customer support

The types of information we may collect include:

Full name

Contact details, including email address and telephone number

Payment and billing information

Any other information you choose to provide during the use of our services

We also collect technical data automatically when you visit our website, such as:

IP address

Browser type and settings

Device type and settings

Operating system

Log data about your use of our services, such as activity logs, and other performance data

Purpose and Legal Basis for Processing

The processing of your personal data is for purposes including:

Delivering our membership programs and services to you

Managing your account and subscriptions

Processing transactions and maintaining financial records

Responding to your queries and feedback

Enhancing the quality and personalization of our services

Direct marketing, subject to your consent where required

Fulfilling legal obligations and regulatory requirements

We process your data on the basis of several legal grounds, including your consent, the necessity to enter into and perform our contract with you, compliance with our legal obligations, protection of your vital interests, and our legitimate interests in conducting and developing our business, where such interests do not override your rights and freedoms.

Your Rights Under GDPR

Under the GDPR, you possess rights in connection with your personal data, such as the right to:

Request access to and obtain a copy of your personal data

Request correction of any incorrect or incomplete data

Request erasure of your personal data under certain circumstances

Object to or restrict the processing of your dataRequest portability of your data

Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal

Should you wish to exercise any of these rights, please get in touch with us using the contact details provided below.

Data Sharing and International Transfer

True Quit may share your data with third-party service providers that perform services on our behalf, such as payment processing and data analysis. These third parties are subject to stringent data protection requirements in line with this policy and the GDPR.

We may transfer your personal data outside the European Economic Area (EEA). If we do so, we will ensure that the transfer is lawful and that data is secured to GDPR standards.

Data Security

We implement suitable security measures designed to prevent unauthorized access, disclosure, alteration, or destruction of your personal data.

Data Retention

Your personal data is kept no longer than is necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law.

Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware of any such collection, we will take steps to delete the information promptly.

Changes to This Privacy Policy

We may modify this privacy policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes as required by law.

Contact Information

For any questions or concerns regarding this policy or our data practices, please contact us at:

True Quit Pty Ltd
9/124 Terralong St, Kiama, NSW, 2533
support@truequit.com
+61415856887

Additional Information for Australian Users

True Quit Pty Ltd is committed to compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where we collect personal information from individuals in Australia, the following additional provisions apply:

We ensure that personal information is collected in a fair, lawful, and non-intrusive way.You have the right to know the purposes for which your personal information is collected and used, who we may share it with, and how you can access and correct it.We take reasonable steps to ensure that the personal information we collect is accurate, up-to-date, and complete.We will take reasonable steps to protect personal information from misuse, interference, loss, and from unauthorized access, modification, or disclosure.If you believe that your privacy has been breached, you can contact us using the details below and lodge a complaint. We will investigate your complaint and respond to you in writing within a reasonable time frame.We will not disclose personal information to overseas recipients without your consent unless we take steps to ensure that the overseas recipient does not breach the APPs.

Additional Information for UK Users

For users in the United Kingdom, True Quit Pty Ltd complies with the UK Data Protection Act 2018 alongside the GDPR as retained in UK law (UK GDPR). Accordingly:

We ensure that data processing is lawful, fair, and transparent and that data is collected for specified, explicit, and legitimate purposes.We have implemented data protection principles and measures that comply with the "data protection by design and by default" requirements.You have the right to be informed about the collection and use of your personal data, and this privacy policy serves that purpose.You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe that your data protection rights have been breached.We will only transfer personal data outside the UK in compliance with the data protection laws and where appropriate safeguards are in place.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices and services and legal changes in the Australian and UK laws. When we make changes to this policy, we will revise the "Effective Date" at the top of the policy and take appropriate measures to inform you, consistent with the significance of the changes we make.

Your use of our services indicates your acknowledgment and agreement to our Privacy Policy.