Terms And Conditions

Introduction

We warmly welcome you to True Quit Pty Ltd. By engaging with our services, you're taking a significant step towards overcoming addiction and fostering personal growth. Our role is to support and empower you with tools and strategies through our tailored programs. Acceptance of these terms is considered your agreement to engage with our services responsibly and respectfully.

Detailed Scope of Services

Coaching Services

Our coaching services are multi-faceted and designed to provide a holistic approach to your recovery:

- Daily Video Lessons: Each lesson is crafted to offer insight into addiction and recovery mechanisms, aiming to educate and enlighten you on the journey ahead.

- Practice Exercises: These are carefully aligned with each video lesson to ensure that the concepts presented are not only understood but also applied in real-world contexts, enhancing your learning experience.

- Weekly Online Group Meetings: These meetings serve as your consistent support network, where you can engage with peers and coaches to share insights, seek support, and reinforce your commitment to recovery.

- In-Person Workshops: Where available, these workshops provide a dynamic, hands-on approach to recovery, offering deeper dives into specific topics and personalised coaching experiences. Please note that additional fees may apply and availability may vary by location.

Online Community

Our online platform is a space for continuous connection and growth, structured as follows:

- Awareness Community: This level allows you to revisit completed courses, ensuring you have the tools to maintain the progress you've made.

- Transformation Membership: Members at this level have full access to our current courses, resources, and support systems, fostering an environment conducive to transformation.

- Breakthrough Membership: Tailored for those seeking an all-encompassing experience, this membership provides comprehensive support and guidance for profound personal breakthroughs.

Please note that while our services are extensive, they do not constitute emergency medical care or replace licensed mental health services.

Client Responsibility

Your progress is our priority, and while we pledge to provide the highest quality of coaching, the effectiveness of our program is largely dependent on your active participation and commitment. Decisions and actions taken outside of the coaching environment remain your responsibility, and we encourage you to engage with the program diligently.

Confidentiality

We understand the sensitive nature of your journey, which is why we uphold strict confidentiality policies. Your personal information will be safeguarded with the utmost care, shared only when mandated by law, or with your explicit approval.

Group Meetings

Our online group meetings offer flexibility in scheduling to accommodate your needs. Your commitment to weekly attendance is crucial for consistent support and accountability.

Fees and Payments

Joining and Membership Fees

- Joining Fee: This one-time fee is necessary for new members or when changing membership levels. It is non-refundable and clearly listed on our website.

- Weekly Membership Fee: This is a recurrent charge that supports the ongoing access to our services and community. In the event of a failed payment, you are required to renew your membership through the member portal. Accounts with unresolved payments may be suspended and potentially terminated.

Payment Procedures

- Renewal: You are responsible for renewing your membership through the member portal following a failed payment.

- Suspension: Accounts with unresolved payments will be subject to suspension and, if not addressed, eventual termination.

- Fee Adjustments: We reserve the right to adjust membership fees and will provide reasonable notice of any changes in pricing.

Termination of Services

You retain the right to cancel your membership at any time via the member portal. Should you decide to rejoin following cancellation, the current joining fee and weekly membership rates will apply.

Disclaimers

True Quit's coaching services are educational and supportive in nature, not intended as a substitute for professional healthcare advice or treatment. We cannot be held liable for decisions made or actions taken as a result of our coaching.

Limitation of Liability

Our liability is limited to the fees paid for the services rendered. We are not responsible for indirect or consequential damages resulting from the use of our services.

Intellectual Property

All materials, including videos, worksheets, and session replays provided during coaching sessions, remain the intellectual property of True Quit Pty Ltd. These materials are for personal use within the scope of the program and are not to be reproduced or distributed outside of it.

Support Group Replays

Your participation in group sessions implies consent to be recorded. These recordings are shared within the community platform for educational purposes. Should you wish to be excluded from these replays, please communicate your request via email in advance of the session.

Complaints and Dispute Resolution

We strive to resolve any service-related complaints efficiently and effectively. Should you have any concerns, please reach out to us via email at support@truequit.com. Our team is dedicated to ensuring your satisfaction and will work to address any issues promptly.

Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia, and will serve as the basis for resolving any legal matters that may arise in the course of our professional relationship.

Acknowledgment of Risks

We recognise that addressing addiction and pursuing personal development can be emotionally taxing. We encourage open communication regarding any personal history of trauma, which allows us to provide the most supportive and sensitive coaching experience possible.

Privacy and Refund Policies

Our detailed Privacy and Refund Policies are readily accessible on the True Quit website and form an integral part of these Terms and Conditions.

Ethics and Professional Standards

Our coaching team is committed to upholding the ethical code of integrity, care, and professional. We are continuing to improve with the goal of ensuring that we provide services of the highest integrity and professionalism.

Emergency Protocol

In the event of a mental health crisis or addiction-related emergency, it is imperative to contact emergency services or healthcare providers for immediate assistance.

Contact Information

For additional support or inquiries, please contact us at:

True Quit Pty Ltd

9/124 Terralong St, Kiama, NSW, 2533 Australia